Don't let communication breakdowns ruin your guests' most important moments.
Wayloop lets your guests message their driver, hotel, or guide directly from the trip app — no phone numbers, no WhatsApp groups, no confusion.
Your guest just landed. They have no idea who's picking them up.
They know a hotel transfer is booked — it's on their itinerary. But they don't know the driver's name, what the vehicle looks like, or where to meet. Their phone has no local SIM. The airport Wi-Fi barely works. They're tired, jet-lagged, and standing outside arrivals hoping someone finds them.
In the Trip AppThree steps. Zero manual setup.
Assign
Add a supplier to a booking group activity — e.g., ABC Transfers for airport pickup
Automatic
Wayloop creates a guest-facing channel and a separate coordination channel instantly
Communicate
Everyone talks in context. Guests get details directly. Your team monitors quality.
Airport transfer — what actually happens when you land
You land in a foreign airport. You don't know where the meeting point is. Immigration takes 40 minutes. One bag doesn't arrive. Your driver is somewhere outside. You have no way to reach them.
Before landing
Driver sends vehicle details, photo, and a pin of the exact pickup point: "Exit Terminal 2, turn right, I'll be at Column B with a sign. White Mercedes Vito, plate AB-1234."
Stuck in immigration
Guest messages from the queue: "Long line at passport control, probably 30 mins." Driver replies instantly: "No rush — I'm parked and waiting. Message me when you're through."
Bag delayed
Guest: "One bag hasn't come through, I need to go to the desk." Driver: "Take your time. I'll update the hotel that check-in will be a bit later."
Behind the scenes
In the coordination channel guests never see, the driver flags the delay. Ground team notifies the hotel and pushes the dinner reservation back by an hour.
Found each other instantly
Guest walks out, knows exactly where to go from the pin the driver sent earlier. No standing around scanning name cards. No missed calls to unknown numbers.
Guests never leave your app. Suppliers never see a phone number.
Supplier communication lives right alongside the guest's itinerary, maps, documents, and photos. Everything is contextually relevant — not buried in a separate app.
Contextually relevant
The supplier channel sits next to the guest's Day 3 itinerary, not in a WhatsApp thread with 50 unrelated messages.
Privacy by design
No personal phone numbers are ever exchanged between guests and suppliers. Communication happens through the platform only.
Access automatically revoked
When the booking ends, supplier access to the guest channel is revoked. No lingering contacts, no post-trip messages from strangers.
Three channels. Complete control.
Guest Channel
Guests stay in your app — the supplier channel sits alongside their itinerary, maps, and documents. No phone numbers exchanged. Professional, branded experience.
Coordination Channel
Staff and suppliers coordinate behind the scenes. Guests never see this. Access is automatically scoped to the booking and revoked when the job is done.
Operator Overview
Full visibility across all channels. Step in when needed. Nothing falls through the cracks.
Add Your Tour Information in Minutes
Whether you have existing content or use a booking platform, we make it simple to get your tours into Wayloop.
AI-Powered Import
Upload your existing tour content — PDFs, documents, spreadsheets, or even website links — and our AI will process and structure it automatically.
- Upload PDFs, Word docs, Excel files, or paste URLs
- AI extracts itinerary, locations, times, and details
- Review and refine before publishing
Booking Platform APIs
Already using a tour booking platform? Connect Wayloop to automatically sync your tour data in real-time.
- One-time setup, automatic sync forever
- Real-time updates when bookings change
- Works with major tour booking platforms
Not tech-savvy? Our team can help you get set up at no extra cost.
Let your guests talk to their driver before they even land.
No more WhatsApp groups, forwarded messages, or shared phone numbers. Just a direct channel between your guest and their supplier — inside the app they already use for their trip.
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