Last updated: 3 August 2026
These Terms of Use apply to travellers and other individuals using the Wayloop app or website. If you are a tour operator or travel company licensing the Wayloop Platform, the Platform Terms apply to you instead.
Before using the Wayloop Platform, please carefully read these Terms of Use, which set out your rights and responsibilities when using the Platform. These Terms of Use also set out how we limit our liability to you. By using the Platform, you agree to be bound by all of the Terms of Use.
1.1These Terms of Use set out the terms on which Wayloop Operations Pty Ltd (ACN 697 975 287) (“we”, “us” or “our”) allows users (“you”, “your” or “User”) to access and use the Wayloop Platform via either website or mobile application (as available from time to time) (Platform).
1.2The Platform is a coordination platform for group travel that allows Users to connect with Operators for the agreed Services.
1.3By providing the Platform, we facilitate the provision of information, transactions and communication between users and Operators.
1.4We:
(a)do not provide the Services which are offered or provided by Operators through the Platform; and
(b)are not a party to any transaction between, or agreement for Services that may be entered into between, you and any Operator.
1.5While we provide the Platform, the Operator is solely responsible for the Services, including, but not limited to, description, quality, delivery and taking payment for any Service obtained through or in connection with the Platform.
1.6The Platform should not be relied on as a substitute for emergency services. Users should contact emergency services, local authorities or Operators directly in emergency situations.
1.7These Terms of Use constitute a binding contract between you and us. By using the Platform, you agree to be bound by these Terms of Use.
1.8Other than the contractual relationship created by these Terms of Use, you acknowledge and agree that there is no relationship or affiliation between you and us that arises from your use of the Platform, including however not limited to any type of sponsorship, employment, agency, contractor or joint venture relationship. You must not represent or promote that you have any such relationship with us.
1.9If you are a consumer under the Australian Consumer Law, you have certain rights and remedies that cannot be excluded, restricted or modified. Nothing in these Terms of Use is intended to limit those rights or remedies.
2.1Before you can use the Platform, you must register an account with us and provide us with any further information or documentation required to complete the registration (including, if required, prove your identity). We may accept or reject any account registration request in our reasonable discretion, including where you do not satisfy any applicable Eligibility Requirements.
2.2By registering to use the Platform, you represent and warrant that:
(a)you are at least 16 years old;
(b)if you are under 18 years old:
(i)your parent or legal guardian has reviewed and agreed to these Terms of Use on your behalf;
(ii)you have obtained consent from your parent or guardian to register an account and use the Platform; and
(iii)you must not use the Platform if your parent or legal guardian has not given that consent or later withdraws that consent;
(c)if you are 18 years or older, you have the capacity, authority and right to agree to the Terms of Use;
(d)you will continue to satisfy the Eligibility Requirements for the Term; and
(e)all information provided to us in connection with your account is true, accurate and complete in all material respects and does not omit any information, and you will notify us as soon as practicable if any information changes.
2.3If you are a parent or legal guardian who consents to a person under 18 years old registering an account or using the Platform, you agree to these Terms of Use on behalf of that person and are responsible for their use of the Platform, including any Charges incurred through or in connection with their account, except to the extent caused by our wilful misconduct, breach of these Terms of Use, negligence or unlawful act or omission.
2.4We may from time to time:
(a)ask you to provide proof of compliance with the Eligibility Requirements or the requirements set out in clause 2.2; and
(b)remove users in accordance with clause 13.
2.5Subject to your acceptance of these Terms of Use, we grant you a limited, non-exclusive, non-assignable, non-transferable right and licence for the Term to access and use the Platform for your own personal, non-commercial purposes.
2.6When your account has been created:
(a)your profile will be available on the Platform and viewable by other Users and Operators;
(b)you will be able to provide information to, and communicate with, other Users and Operators; and
(c)other Users and Operators will be able to provide information to, and communicate with, you.
3.1In connection with your use of the Platform, you must:
(a)use the Platform in accordance with all applicable laws and regulations;
(b)comply with all Wayloop Policies;
(c)not access or use the Platform other than in accordance with these Terms of Use;
(d)keep your account credentials confidential and not share your account credentials with any other person;
(e)promptly notify us if you suspect any unauthorised access to or use of your account.
3.2You must not:
(a)impersonate any person;
(b)reproduce, make corrections to, modify or adapt the Platform or create any derivative works based on the Platform;
(c)resupply, resell, sublicense or otherwise allow any other person to access or use the Platform;
(d)decompile, disassemble, reverse compile or otherwise reverse engineer all or any portion of the Platform, including any source code, object code, algorithms, methods or techniques used or embodied therein;
(e)use the Platform:
(i)to engage in any fraudulent or unlawful behaviour;
(ii)to defame, menace or harass any third party;
(iii)to gain unauthorised access to or interfere with any online resources or systems of any third party, including by any form of hacking;
(iv)in any manner that is likely to result in our systems, or that of any other person, being affected by any virus, worm, Trojan or similar computer program;
(v)in a way that infringes the Intellectual Property Rights or any other rights of any person;
(vi)in a way that disrupts, misuses or excessively uses the hardware, bandwidth access, storage space or other resources of ours or our third party service providers or other customers;
(vii)use any data mine, scrape, crawl, email harvest or any other process that sends automated queries; or
(viii)in any other manner that is otherwise unacceptable to us; or
(f)for the purposes of accessing, storing, distributing, providing (including to us) or otherwise transmitting any information, data, Material or content that:
(i)infringes the Intellectual Property Rights of any third party;
(ii)is unlawful, misleading, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
(iii)is false, inaccurate or misleading (directly or by omission or failure to update information);
(iv)promotes unlawful violence;
(v)depicts sexually explicit images; or
(vi)is discriminatory or promotes discrimination based on race, gender, colour, religious belief, sexual orientation or disability.
4.1We may send you emails, text messages or notifications, including receipts and notice of changes to the Platform or these Terms of Use, in accordance with clause 10.
4.2Operators and other third parties may contact you through, or in connection with, the Platform where this is necessary to provide or arrange Services, respond to your enquiries, manage bookings or provide service-related updates. Any promotional or marketing communications from Operators or other third parties are the responsibility of the sender and may only be sent where permitted by law and in accordance with any consents or communication preferences you have provided.
4.3The Platform may contain links to third-party materials that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you click on a link in the Platform that redirects you to a third-party site or content, you become subject to that third party’s terms and conditions, and we are not responsible or liable, directly or indirectly, for any damage or loss you suffer in connection with your use of or reliance on any third-party content, goods or services.
5.1The Platform may include artificial intelligence features (AI Features).
5.2You acknowledge and agree that:
(a)the AI Features are general-purpose tools;
(b)the outputs of, and the results expected from, the AI Features (AI Outputs) are not entirely predictable and are not verified by us;
(c)AI Outputs may not be relevant, complete or accurate, and you are solely responsible for assessing any AI Outputs, verifying their accuracy, appropriateness and determining appropriate actions;
(d)AI Outputs should not be relied on for safety, security or emergency advice;
(e)you are solely responsible for meeting all laws in connection with your use of AI Features;
(f)we may use third party suppliers to provide the AI Features (Third Party AI Suppliers);
(g)we may disclose your inputs to the AI Features (AI Inputs) to Third Party AI Suppliers (who may be located overseas or use infrastructure overseas) for the purpose of providing the AI Features; and
(h)we may change the Third Party AI Suppliers used to provide the AI Features from time to time.
6.1You acknowledge and agree that:
(a)to the extent permitted by applicable law:
(i)we make no warranty that the Platform will be free from defects, errors or faults, or that it is fit for any particular purpose;
(ii)the Platform (or any feature) may not be available from time to time, both for reasons we control and reasons we do not control (including due to your access to the public internet) and we make no representation or warranty in relation to the availability of the Platform (or any feature);
(iii)we may change or remove features from time to time;
(iv)use of any third party product, content or service by you as part of or in connection with the Platform may be subject to separate terms and conditions, whether imposed by us or by the relevant third party (and you must comply with such third party terms and conditions); and
(v)while we will use reasonable commercial efforts to support interoperability with third party products, content and services, we cannot guarantee the continued availability of such features and may cease providing them at any time;
(b)use of certain features may require device permissions and you are responsible for managing such permissions and settings through your device settings;
(c)from time to time we may, however are not obliged to, provide you with any update or upgrade to, or any new version of the Platform;
(d)we are not required to continue supporting older versions of the Platform and you may need to install updates to maintain compatibility, security and functionality;
(e)you are responsible for any Data, information or other Material or content that you:
(i)provide to us through the Platform;
(ii)provide to another User or Operator of the Platform in connection with the Services; or
(iii)upload or input into or through the Platform; and
(f)the Platform may not be fully compatible with your mobile device or your operating system.
7.1Any Service provided by an Operator to you is provided in agreement between you and the Operator. We are not a party to the agreement and are not involved in the provision of the Services.
7.2We may receive commissions, referral fees, platform fees, rebates or other payments or benefits from Operators, Payment Processors or other third parties in connection with Services, Charges or payments processed through or in connection with the Platform. Any such amount may be calculated by reference to the value or volume of transactions, Charges paid through the Platform, or another basis agreed between us and the relevant Operator, Payment Processor or third party, and may be deducted from amounts settled to the Operator or paid to us separately.
7.3The Platform may allow you to pay for certain Services from an Operator (for example, optional add-ons, upgrades, tips) (Charges).
7.4We provide or facilitate access to payment gateway functionality and Payment Processors through the Platform. When you make payments through the Platform, you are transacting directly with the relevant Operator as merchant and the payment will be processed by a Payment Processor. We do not receive or hold Charges as principal unless expressly stated at the time of payment.
7.5By submitting a payment through the Platform, you authorise the relevant Payment Processor to charge your selected payment method for the applicable Charges. Your use of the payment functionality may be subject to the Payment Processor’s own terms, conditions and privacy notices.
7.6Unless otherwise stated at the time of payment, the relevant Operator is the merchant of record for Charges payable for Services. The Operator, and not Wayloop, is responsible for supplying the Services, setting the Charges (including any card processing fees and other fees), issuing any invoices or receipts required by law, determining, collecting, reporting and remitting any GST or other taxes applicable to Charges for Services, and determining any refunds or cancellations in accordance with the Operator’s terms and applicable law.
7.7By agreeing to receive the Services, you agree to the applicable Charges. You will be charged the quoted price for the Services through the Platform. You acknowledge that the prices of Services offered by an Operator through the Platform may differ from the prices of the same Services offered outside the Platform. Prices may differ from user to user (for example, where one user receives an Operator discount). Neither we, nor any of our content providers, guarantee the availability, accuracy, completeness, reliability, or timeliness of offers or promotions provided through the Platform.
7.8Subject to the Australian Consumer Law or other applicable law and the relevant Operator’s terms and policies, you may not be able to cancel a payment after it has been submitted through the Platform. You remain responsible for Charges for Services ordered through the Platform unless you are entitled to cancel or receive a refund under applicable law (including the Australian Consumer Law) or the relevant Operator’s terms and policies.
7.9Subject to any rights that you have under Australian Consumer Law or other applicable law, Operators set their own refund, cancellation and no-show policies. To the extent permitted by law, once a payment has been made through the Platform, you will need to contact the Operator directly to enquire if you can cancel or whether you are entitled to receive a refund under the Operator’s policies.
7.10Chargebacks, reversals or payment disputes will be handled by the relevant Payment Processor in accordance with its rules and applicable law.
8.1We (or our licensors, as applicable) hold all right, interest and title in the Platform including but not limited to the Wayloop name, the logo, the product and service names associated with the Platform, trade marks, software, code, systems, content (other than content that you share, post or upload to the Platform) and other Intellectual Property Rights (Wayloop IP), including any improvements and modifications to the Wayloop IP. You acknowledge and agree that other than the limited licence set out in clause 2.5, you receive no right, licence or interest in the Wayloop IP, including any improvements or modifications to the Wayloop IP.
8.2Subject to clause 8.3, you retain ownership of any Intellectual Property Rights in content that you share, post or upload to the Platform (such as photos and videos) (User IP). You grant to us an irrevocable, non-exclusive, sub-licensable, worldwide licence to host, use, distribute, reproduce, modify, display and publicly perform your User IP and create derivative works of your User IP for the purpose of operating and improving the Platform and facilitating your use of the Platform. This licence will end when your User IP is deleted from our systems.
8.3Any feedback you give us, including in-App ratings, is given entirely voluntarily, and you agree is assigned to us when you provide the feedback and becomes Wayloop IP. You agree that we are free to aggregate, disclose, reproduce, or otherwise use that feedback as we see fit without payment or attribution to you.
9.1The Platform allows you to provide information, content and communications to us, Operators and other Users, including through your profile, trip coordination tools, messaging features and other functionality.
9.2You acknowledge that information you provide through the Platform may be visible to, or shared with, other Users, Operators and our service providers where reasonably necessary to operate the Platform, facilitate Services, process payments, manage bookings, provide support, improve the Platform, comply with law or enforce these Terms of Use.
9.3You should not upload, send or share information through the Platform if you do not want that information to be seen or used in the ways described in these Terms of Use or our Privacy Policy.
9.4You must not upload, send or share another person’s personal information through the Platform unless you have their consent or are otherwise authorised to do so.
9.5You may delete certain content that you upload to the Platform through your account.
9.6We may remove, restrict or disable access to any information, content or communication you provide through the Platform if we reasonably consider it breaches these Terms of Use, any Wayloop Policies or applicable law.
10.1We collect, use, hold and disclose personal information in accordance with our Privacy Policy (available at https://wayloop.app/privacy-policy).
10.2By using the Platform, you acknowledge that we may collect, use and disclose your personal information for the purposes described in our Privacy Policy, including to:
(a)create and manage your account;
(b)provide and operate the Platform;
(c)facilitate communications, bookings, payments and other interactions between you, other Users and Operators;
(d)enable guardian and parental controls (where applicable);
(e)provide customer support and respond to enquiries or complaints;
(f)improve, develop and secure the Platform;
(g)comply with law, regulatory requirements and payment processing obligations; and
(h)enforce these Terms of Use and protect our rights, users, Operators and the Platform.
10.3We may disclose your personal information to Operators, Payment Processors, technology and hosting providers, professional advisers, regulators and other third parties where reasonably necessary for the purposes described in these Terms of Use or our Privacy Policy.
10.4We may send you service-related communications, including account notices, booking updates, receipts, safety notices and changes to the Platform or these Terms of Use.
10.5We may use your personal information to send you marketing communications about the Platform, our products or services, or offers we think may interest you, where permitted by law. You can opt out of receiving marketing communications from us at any time by using the unsubscribe function or other opt-out mechanism provided. Opting out of marketing communications will not prevent us from sending you service-related communications described in clause 10.4.
10.6You are responsible for ensuring that any personal information you provide to us is accurate and up to date. You can request access to, or correction of, your personal information as described in our Privacy Policy.
11.1Subject to clause 11.3, we may amend or vary these Terms of Use at any time by giving you written notice, which may be by notice on our website, by electronic mail, through the Platform or by other electronic means.
11.2If you do not agree to any amendments or variations to these Terms of Use, you must cease use of the Platform. Continued use of the Platform after notification of the updated Terms of Use will constitute your acceptance of the updated Terms of Use.
11.3If any proposed amendment or variation to these Terms of Use under clause 11.1 is likely to have a materially detrimental impact on our users (MaterialVariation), then we will take reasonable steps to:
(a)give you at least 30 days advance notice of the Material Variation; and
(b)present you with an updated version of the Terms of Use the next time you use the Platform. You will have to accept the updated Terms of Use to continue using the Platform. If you do not accept the updated Terms of Use, you will not be able to access the Platform, and the contract between us for access and use of the Platform and your account will automatically be terminated.
12.1Nothing in these Terms of Use limits any rights or remedies you may have under the Australian Consumer Law or other statutory rights you may have under applicable laws that cannot be excluded or limited.
12.2Clauses 12.4 and 12.5 do not apply in relation to a party’s liability:
(a)in relation to the personal injury to or death of any person, or damage to or loss of any tangible property caused or contributed to by the other party’s negligence;
(b)in relation to the fraudulent or unlawful act or omission of the other party; or
(c)under an indemnity.
12.3Except for any consumer guarantees, rights or remedies that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law, and to the maximum extent permitted by law, we do not give any warranties or representations of any kind (whether express or implied, or written or oral) to you or any third party with respect to the Platform or any services provided under these Terms of Use and any implied warranty of merchantability, accuracy, non infringement, fitness for a particular purpose, or any warranties of uninterrupted or error-free performance are expressly excluded and disclaimed.
12.4Subject to clauses 12.1, 12.2 and 12.9, and to the extent permitted by law, the total aggregate liability of each party for any loss or damage suffered or incurred by the other party (whether in contract, tort (including negligence), statute or otherwise) in connection with these Terms of Use at any point in time is limited to $100.
12.5Subject to clause 12.1, 12.2 and 12.9, and to the extent permitted by law, neither party is liable for any Consequential Loss, however arising (whether in contract, tort (including negligence), statute or otherwise), suffered by the other party in connection with these Terms of Use.
12.6Each party’s liability to the other is reduced to the extent the liability arises from the other party’s wilful misconduct, breach of contract, negligence or unlawful act or omission.
12.7You acknowledge that we provide the Platform and do not provide the Services (or any part of the Services). The Operator is responsible for the supply, quality, description, performance, cancellation, refund and no-show terms of the Services. Subject to clause 12.9 and to the extent permitted by applicable law, we are not responsible for or liable to you for any act or omission of an Operator or issue with the Services, except to the extent caused by our wilful misconduct, breach of these Terms of Use, negligence or unlawful act or omission.
12.8You are responsible for all activity that occurs on or through your account, whether or not authorised by you, except to the extent caused by our wilful misconduct, breach of these Terms of Use, negligence or unlawful act or omission.
12.9If the Australian Consumer Law or any other legislation provides that there is a guarantee in relation to any good or service supplied by us in connection with these Terms of Use and our liability for failing to comply with that guarantee cannot be excluded however may be limited, then our liability for such failure is limited to (at our election) in the case of a supply of services, us supplying the services again or paying the cost of having the services supplied again.
12.10You are liable for, and indemnify us from and against, all loss or damage (including reasonable legal costs) that we incur or suffer in connection with:
(a)any breach of clauses 3.1 or 3.3 by you;
(b)any claim by a third party (including a regulator) against us:
(i)alleging that content, communications, User IP or Materials you provide to us (including by uploading or inputting into or through the Platform) in connection with these Terms of Use infringes a third party’s Intellectual Property Rights or other rights;
(ii)in relation to any Charges (including taxes) payable by you in connection with these Terms of Use or the Services; and
(iii)the performance (or non-performance) or otherwise in connection with any Services including the agreement between you and any Operator,
except to the extent caused by our wilful misconduct, breach of these Terms of Use, negligence or unlawful act or omission.
13.1You are permitted to access the Platform from the time we accept your registration and add you to the Platform, to the time these Terms of Use between us are terminated in accordance with their terms (Term).
13.2Access to the Platform is on a casual basis.
13.3You may terminate your account at any time through your account settings.
13.4We may terminate your access to the Platform or account at any time on 30 days’ notice.
13.5We may suspend your access to the Platform or account if you:
(a)engage in conduct that breaches or contravenes these Terms of Use, any of the Wayloop Policies or applicable laws;
(b)do not access your account and it becomes inactive for more than 2 years; or
(c)we reasonably believe that you do not satisfy the Eligibility Requirements or, if you are under 18 years of age, any required parent or legal guardian consent has not been obtained or has been withdrawn.
13.6We will endeavour to provide you with reasonable notice of any such suspension, however you acknowledge and agree that in some circumstances, it may be appropriate to give no advance notice where the circumstances are, in our opinion (acting reasonably), serious.
13.7If we suspend your access to the Platform or account, we will reactivate your account as soon as practicable after you remediate the cause of the suspension (if at all).
13.8We may immediately terminate your access to the Platform or account if you do not remedy the cause of the suspension within 30 days.
13.9The suspension or termination of your account does not affect Operator bookings or Services unless those bookings or Services are separately cancelled under the Operator’s terms, or affect your obligations to pay any outstanding amounts payable to Operators or other third parties.
13.10Termination of this agreement will not affect clauses 7, 8, 9, 10 and 12 and any provision of this agreement which is expressly or by implication intended to come into force or continue on or after the termination or expiry.
14.1We will try to resolve any complaints with you quickly and efficiently. If you are unhappy with our Platform or any other matter, please contact us at support@wayloop.app.
14.2If there is a dispute in relation to the actual Services, you must resolve them directly with the Operator. We do not participate in any disputes between Users and Operators.
15.1We will not be:
(a)in breach of these Terms of Use as a result of; or
(b)liable for,
any failure or delay in the performance of our obligations under these Terms of Use to the extent that such failure or delay is wholly or partially caused, directly or indirectly, by a Force Majeure Event or by any of your acts or omissions.
15.2The law of Queensland governs these Terms of Use. The parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
15.3A right under the Terms of Use may only be waived in writing signed by the party granting the waiver, and is effective only to the extent specifically set out in the waiver.
15.4We may provide you with communications by the email you provide to us, by posting a notice on the Platform, and/or by any other method of electronic communication.
15.5Each provision of these Terms of Use will be read and construed as a separate and severable provision or part and if any provision is void or otherwise unenforceable for any reason then that provision will be severed, and the remainder will be read and construed as if the severable provision had never existed.
16.1In these Terms of Use, the terms set out below have the following meaning:
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Australian Privacy Principles has the same meaning as in the Privacy Act 1988 (Cth).
Consequential Loss means any indirect, special or consequential loss (being a loss that does not arise naturally, that is, according to the ordinary course of things, whether or not the parties were aware of the possibility of such loss), or any loss of revenues, loss of reputation, consequential loss, loss of profits, loss of bargain, loss of actual or anticipated savings, loss or corruption of data or lost opportunities (including opportunities to enter into arrangements with third parties).
Data means any data or information that you:
(a)provide to us through the Platform; or
(b)upload or input into or through the Platform.
Eligibility Requirements means the requirements that must be satisfied before an individual will be accepted as a User of the Platform, as advised by us when you register for an account with us.
Force Majeure Event means any occurrence, event or omission outside a party’s control and includes any of the following: a physical natural disaster including fire, flood, lightning or earthquake; war or other state of armed hostilities (whether war is declared or not), insurrection, riot, civil commotion, act of public enemies, national emergency (whether in fact or in law) or declaration of martial law; epidemic or quarantine restriction; ionising radiation or contamination by radioactivity from any nuclear waste or from combustion of nuclear fuel; confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government agency; law taking effect after the date of this agreement; disruption or unavailability of the internet; strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party's subcontractors; and failure of any of our third party service providers to provide services, including hosting services.
Intellectual Property Rights means all industrial and intellectual property rights including current and future registered and unregistered rights in respect of copyright, trade marks, designs, circuit layouts, domain names, trade secrets, know-how, confidential information, plant breeders rights, moral rights, patents, invention and discoveries and all other intellectual property as defined in article 2 of the convention establishing the World Intellectual Property Organisation 1967.
Material includes software, firmware, tools, documentation, reports, data, diagrams, procedures, plans and other materials.
Material Variation has the meaning given to it in clause 11.2.
Operator means the tour operator or third party who provides the Services through the Platform under their separate agreement with us.
Personal Information has the same meaning given to it in the Privacy Act 1988 (Cth).
Payment Processor means any third party payment service provider used to process payments made through or in connection with the Platform.
Platform means the Wayloop Platform available at https://wayloop.app/au or as a mobile application.
Services means any services and information provided by an Operator through the Platform or as agreed between you and the Operator.
Terms of Use means these terms between you and us as amended or varied from time to time in accordance with its terms.
Term has the meaning given in clause 13.1.
User means the natural person that registers with the Platform, but does not include Operators.
User IP has the meaning given to it in clause 8.2.
Wayloop IP has the meaning given to it in clause 8.1.
Wayloop Policies means the policies that apply to the use of the Platform, as amended by us from time to time in accordance with these terms, and published on the Platform.